Shipping Policy

Shipping Policy

At Qoolness Skincare, we are committed to delivering high-quality products with a seamless shopping experience. Below, you’ll find important details regarding our shipping process, estimated delivery times, and policies.

Shipping Rates & Processing Times

  • Standard Shipping – FREE for orders of $45 or more (before taxes and discounts) within the continental United States.
  • For orders under $45, a standard shipping fee will apply and will be calculated at checkout.
  • Processing Time – Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking details once your order has shipped.

Shipping Destinations

  • We currently only ship within the United States. Unfortunately, we do not offer international shipping at this time.
  • If you are located outside of the U.S. and are interested in purchasing our products, please contact us via email to explore potential purchase options.

Estimated Delivery Times

  • Standard Shipping: Estimated delivery time is 3-7 business days after processing, depending on your location.
  • Please note that shipping times may vary due to factors beyond our control, including carrier delays, weather conditions, or high order volumes during holidays.

Order Tracking & Delivery Issues

  • Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for tracking updates to appear.
  • If your package is delayed, lost, or marked as "delivered" but has not arrived, please check with your local carrier or neighbors before reaching out to us.
  • If you experience any shipping-related issues, please contact our support team at [your contact email] within 7 days of the expected delivery date.

Shipping Address & Order Modifications

  • Please ensure your shipping address is correct at checkout. We cannot be held responsible for packages delivered to incorrect or incomplete addresses provided by customers.
  • Once an order has been processed, we may not be able to make changes. If you need to modify your order, contact us as soon as possible at [your contact email].

Damaged or Missing Items

  • If your order arrives damaged, please take photos of the package and product and contact us within 48 hours of receiving it. We will work with you to resolve the issue.
  • If an item is missing from your order, please reach out to us immediately so we can investigate and assist.

We appreciate your support and look forward to providing you with high-quality products and excellent service. If you have any questions, don’t hesitate to reach out to us at [your contact email].

Thank you for shopping with Qoolness Skincare! 💖