Refund policy
Qoolness LLC Refund & Return Policy
At Qoolness, we’re passionate about helping you Feel Your Beauty—but if our product didn’t quite meet your needs, we’re here to help.
We offer a 30-day return policy from the date your order is delivered, even if the product has been gently used. We understand that skincare is personal, and sometimes, a product just isn’t the right match for your skin.
💬 Tell Us What Went Wrong
Before sending anything back, we’d love to hear your thoughts. Let us know what didn’t work for you—your feedback helps us improve and serve you better.
To start the return process, please email us at admin@qoolness.com with your order details and reason for return. We’ll provide a Return Merchandise Authorization (RMA) number, which must be included with your return. Items sent without an RMA will not be accepted.
📦 Return Guidelines
To be eligible for a return:
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Product may be lightly used, but must be returned in its original packaging.
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Returns must be initiated within 30 days of delivery.
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Customers are responsible for return shipping costs.
Return items to:
Qoolness LLC
22720 Morton Ranch Road, Ste #160, Unit #276
Katy, TX 77449
Need help? Email us at admin@qoolness.com—we’re here for you.
🛠 Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, please contact us right away so we can make it right.
💳 Refunds
Once we’ve received and inspected your return, we’ll let you know if your refund is approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, contact us at admin@qoolness.com.
We appreciate you giving Qoolness a try—and even if it wasn’t the perfect fit this time, we’re honored you chose us on your skincare journey. 💖
#FeelYourBeauty